Delivery Information
Ordering a large item such as a sofa or dining table?
SERVICE WITH A PERSONAL TOUCH
As a family-run business, we believe that shopping at Pavilion Broadway should always have a personal touch. That’s why hundreds of our products are available for delivery by our friendly in-house delivery team. Plus, we offer free delivery to mainland UK on orders over £300!
STRAIGHT FORWARD DELIVERY COSTS
Whatever your purchase, we provide a selection of delivery options so that you can choose a delivery timeframe at a price to suit you.
Free delivery to mainland UK on orders over £300*
* Bulky / Fragile items to hard to reach areas such as Scotland will be subject to a delivery charge of £150. However, if the actual costs of fulfilment exceed this we will contact you with with details of the surcharge and you will have the option to continue with your order or not.
| Consignment | Delivery Method | UK (Mainland) | Worldwide | |
|---|---|---|---|---|
| £300+ | Standard | FREE | ||
| Small Items (under 1.5m or 30kg*) |
Standard | £5.95 | Call for a quote | |
| Next Day | £6.95 | |||
| Saturday | £12.95 | |||
| Other Items (over 1.5m or 30kg*) |
Medium | £9.95 | Call for a quote | |
| Large | £24.95 | |||
| X Large | £44.95 | |||
| XX Large | £94.95 | |||
| Mixed Consignment | Ship Items Together | £5.95 | ||
| Ship Items Separately | £9.95 |
Order before 1pm for Next Day Delivery*
*Small items only. Excludes furniture.
SECURE ONLINE CHECKOUT
Our secure two step checkout process is simple and mobile friendly. Unsure about something? Give us a call and we will be happy to help - our phone number and help information is clearly displayed at every step of the checkout process. Click here to contact us.
-
Input Delivery Address
If you are a regular customer, please sign in to your account to autofill the fields with your saved delivery details.
-
Select Delivery Option
Standard UK delivery is charged at £5.95 however costs may vary depending on the size and weight of your order. Please check the table above for clarification.
-
Payment & Order Summary
Choose to pay via card or PayPal. We accept all major credit cards, including American Express.
What Happens Next?
TRACKING FROM OUR DOOR TO YOURS
-
Order Confirmation
Once you have successfully placed your order, you will immediately receive a confirmation email.
-
Select Your Time Slot
If your order requires delivery via our in-house delivery team, you will receive another email, this time from Stream (our logistics planning system) asking you to accept or decline a delivery slot. Want to speak to us about your delivery? No problem! Give us a call on 01386 711 512.
-
It’s On Its Way!
Once your order is dispatched from our warehouse, you will receive a text confirming it is on its way.
-
Out For Delivery
On the morning of your delivery, you will receive a text confirming your order is out for delivery.
-
Your Order Arrives Safely
You will receive a final text to confirm your order has successfully been delivered.
SMALL ITEMS
e.g. home accessories & faux flowers
If in stock, our warehouse team will pack and parcel small items and ship them out to you via Parcel Force. Our logistics team will then contact you to let you know that your items have been dispatched.
If out of stock, we will immediately order your items from our supplier*. Once it has arrived at our warehouse, we will ship your items out to you following the same steps as above.
* We expect to receive items from our suppliers within 2 weeks.
