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Delivery Information


Find Out More About Christmas Delivery Here



SERVICE WITH A PERSONAL TOUCH

As a family-run business, we believe that shopping at Pavilion Broadway should always have a personal touch. That’s why hundreds of our products are available for delivery by our friendly in-house delivery team. Plus, we offer free delivery to mainland UK on orders over £250!


STRAIGHT FORWARD DELIVERY COSTS

Whatever your purchase, we provide a selection of delivery options so that you can choose a delivery timeframe at a price to suit you.

Pavilion Broadway Delivery





Free delivery to mainland UK on orders over £250




ConsignmentDelivery MethodUK (Mainland)EuropeWorldwide
£250+ Standard FREE
Small Items
(under 1.5m or 30kg*)
Standard £5.95 £19.95 Call for a quote
Next Day £6.95
Saturday £12.95
Other Items
(over 1.5m or 30kg*)
Medium £9.95 Call for a quote Call for a quote
Large £24.95
X Large £44.95
XX Large £94.95
Mixed Consignment Ship Items Together £5.95
Ship Items Separately £9.95




Order before 1pm for Next Day Delivery




SECURE ONLINE CHECKOUT

Our secure two step checkout process is simple and mobile friendly. Unsure about something? Give us a call and we will be happy to help - our phone number and help information is clearly displayed at every step of the checkout process. Click here to contact us.

  1. Input Delivery Address

    If you are a regular customer, please sign in to your account to autofill the fields with your saved delivery details.

  2. Select Delivery Option

    Standard UK delivery is charged at £5.95 however costs may vary depending on the size and weight of your order. Please check the table above for clarification.

  3. Payment & Order Summary

    Choose to pay via card or PayPal. We accept all major credit cards, including American Express.






What Happens Next?




TRACKING FROM OUR DOOR TO YOURS

  1. Order Confirmation

    Once you have successfully placed your order, you will immediately receive a confirmation email.

  2. Select Your Time Slot

    If your order requires delivery via our in-house delivery team, you will receive another email, this time from Stream (our logistics planning system) asking you to accept or decline a delivery slot. Want to speak to us about your delivery? No problem! Give us a call on 01386 711 512.

  3. It’s On Its Way!

    Once your order is dispatched from our warehouse, you will receive a text confirming it is on its way.

  4. Out For Delivery

    On the morning of your delivery, you will receive a text confirming your order is out for delivery.

  5. Your Order Arrives Safely

    You will receive a final text to confirm your order has successfully been delivered.


SMALL ITEMS

e.g. home accessories & faux flowers

If in stock, our warehouse team will pack and parcel small items and ship them out to you via Parcel Force. Our logistics team will then contact you to let you know that your items have been dispatched.

If out of stock, we will immediately order your items from our supplier*. Once it has arrived at our warehouse, we will ship your items out to you following the same steps as above.

* We expect to receive items from our suppliers within 2 weeks.





LARGE ITEMS

e.g. sofas, tables & mattresses

If in stock, we will contact you to arrange delivery of large items by our in-house delivery team within 2 weeks of placing your order.

If out of stock, we will immediately order your items from our supplier*.Once your items have arrived at our warehouse, our logistics team will be in contact with you to arrange delivery to your home following the same process as above.

*We expect to receive items from our suppliers within 2 weeks.




MADE TO ORDER ITEMS

At Pavilion Broadway, we are proud to offer a wide range of products that are handmade to order with your choice of upholstery, finishes and fittings. For this reason, delivery timeframes for made to order items will vary depending on the supplier. You can view an estimate of the lead time on the product page of your desired made to order item.

Once your item is complete, it will be delivered to our warehouse. Our logistics team will then contact you to arrange delivery to your home at a time to suit you within 2 weeks.





FAQs




When will I know that my order has been dispatched?

How do I qualify for Next Day / Saturday Delivery?

I live in Ireland, Scotland or Europe. When will my items be delivered?

Do you deliver items separately?

Where is my order?



Good To Know / Things to Note

In the rare instance that an item is out of stock with both us and our supplier, we may not be able to deliver your item to you within the timeframes estimated above. If this is the case, we will contact you to let you know when the item is estimated to be available. When the item arrives into our warehouse, we will contact you to notify you of dispatch.




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