RETURNS POLICY FOR THE SUPPLY OF PAVILION BROADWAY PRODUCTS


We hope you will be pleased with your purchase and we hope that you will contact us as soon as possible where you feel something is wrong with your order.

To notify us of a problem please contact us in one of the following ways; email us at sales@pavilionbroadway.co.uk, call us at 01386 711512, write or call in to Pavilion Broadway, 58 High Street, Broadway,Worcestershire, WR12 7DT.

The following is an extract from our terms and conditions to help you find the conditions most relevant to returns. Please be aware that this extract should be read as part of the terms and conditions and that you cannot get a full appreciation of your rights without reading the full terms and conditions.

 

CLAUSE 8 LIABILITY & RETURNS

a. If the goods Pavilion Broadway delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, Pavilion Broadway will exchange or take return of the goods provided you notify Pavilion Broadway of the problem within 7 working days of delivery of the goods in question. After the 7 working day deadline has passed Pavilion Broadway has no liability whatsoever for defective or damaged goods or those of an incorrect quantity.

b. If you do not receive goods ordered by you within 30 days of the date on which they were despatched to you, Pavilion Broadway shall have no liability to you unless you notify Pavilion Broadway in writing at the Pavilion Broadway address of the problem within 40 days of the date on which the goods were despatched to you.

c. If you notify a problem to Pavilion Broadway under this condition, Pavilion Broadway’s only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question.


Below we have also included the condition on your right to withdraw from the contact, which may also be relevant, even once you have received the goods.

 

CLAUSE 4 WITHDRAWAL BY YOU FROM THE CONTRACT

If you are an individual and are not buying goods on behalf of a business, there are certain circumstances in which you may withdraw from the contract and these are set out here. This right to withdraw does not apply to business buyers.

a. You may withdraw your order for goods at any time up to the end of the twenty first day after you have received the goods. You do not need to give Pavilion Broadway any reason for withdrawing your order nor will you have to pay any penalty.

b. The only circumstance in which you cannot withdraw your order is where you have taken the goods you have ordered (or the ones in relation to which you want to withdraw) out of the sealed package in which they were delivered.

c. To withdraw your order you must notify Pavilion Broadway in writing at 58 High Street, Broadway, Worcestershire, WR12 7DT, or at sales@pavilionbroadway.co.uk

d. If you have received the goods before you withdraw your order then, unless you have lost your right to withdraw because you have taken the goods out of their sealed package, you must send them back to the Pavilion Broadway address at your own cost and risk, unless the goods were supplied faulty or damaged. If you withdraw your order but Pavilion Broadway has already processed the goods for delivery and you have received them, you must not unpack the goods when they are received by you and you must send the goods back to Pavilion Broadway address at your own cost and risk as soon as possible.

e. Once you have notified Pavilion Broadway that you are withdrawing your order, any sum debited to Pavilion Broadway from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.