WHAT HAPPENS WITH FAULTY OR DAMAGED ITEMS?
In the event that your order arrives in a faulty or damaged condition (including bespoke orders), please contact us within 48 hours or before sign-off in the case of damaged furniture by email or phone. We will ask you to email a photograph of the damage along with a brief description to be sent to email@example.com. Please note that without the correct information and images we will be unable assess items for you.
Pavilion Broadway is happy to arrange the collection of return of any damaged or faulty goods. Once we have received the return it will be inspected, and repair or replacement will be arranged at our expense.
Please note that returns will only be accepted in the original packaging in a saleable condition. When organising a return, please send the item with care, using a trackable service to ensure that it reaches us without damage.