Delivery Information
SERVICE WITH A PERSONAL TOUCH
As a family-run business, we believe that shopping at Pavilion Broadway should always have a personal touch. That’s why hundreds of our products are available for delivery by our friendly in-house delivery team. Plus, we offer free delivery to most of mainland UK on orders over £300!
STRAIGHT FORWARD DELIVERY COSTS
Whatever your purchase, we provide a selection of delivery options so that you can choose a delivery timeframe at a price to suit you.
Delivery Options & Costs
Accessories & Small Items (Under 1.5m or 30kg)
| Delivery Charge | Delivery Method | Destination | |
|---|---|---|---|
| Spend £300 or more | FREE | 3-5 Working Days | UK (Mainland) |
| Spend less than £300 | £5.95 | 3-5 Working Days | UK (Mainland) |
| In Stock Small Items | £6.95 | Next Day | UK (Mainland) |
| Small Items | £12.95 | Saturday | UK (Mainland) |
| Small Items | Call for a Quote | Standard | International |
| Ship Items Together | Calculated at checkout | Standard | |
| Ship Items Separately | Calculated at checkout | Standard | |
| Medium Items (10-24.99kg) | £9.95 | 3-5 Working Days | UK (Mainland) |
| Large Items (25-49.99kg) | £19.95 | 3-5 Working Days | UK (Mainland) |
- - Your cart must total £300 or more at check out to qualify for free delivery.
- - Unfortunately free delivery is only available to mainland England and Wales at this time.
- - Your order will be dispatched same day for next working day delivery if the order is placed before 1pm.
- - Items must be in stock in our warehouse to qualify for next day delivery.
- *This excludes the Highlands. Deliveries to this areas can take an additional 10 days on top of advised lead time.
- *Small items only. Excludes furniture.
Furniture & Large Items (50kg or more)
| Delivery Charge | Delivery Method | Destination | |
|---|---|---|---|
| 50kg or more | FREE (Spend £300 or more) | In House Delivery Team | Mainland England & Wales |
| 50kg - 99.99kg | £44.95 | In House Delivery Team | Mainland England & Wales |
| 100kg or more | £94.95 | In House Delivery Team | Mainland England & Wales |
| Furniture & Fragile Items | £150 | Specialist Delivery Partner | Scotland & Offshore Isles |
| Furniture & Fragile Items | Call for a Quote | Standard | International |
Due to the location of our warehouse bulky or fragile items being delivered to hard to reach areas such as Scotland & the Highlands will be subject to a charge of £150. However, if the actual costs of fulfilment exceed this we will contact you with details of the surcharge and you will have the option to continue with your order or not.
Secure Online Checkout
Our secure two step checkout process is simple and mobile friendly. Unsure about something? Give us a call and we will be happy to help - our phone number and help information is clearly displayed at every step of the checkout process. Click here to contact us.
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Input Delivery Address
If you are a regular customer, please sign in to your account to autofill the fields with your saved delivery details.
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Select Delivery Option
Standard UK delivery is charged at £5.95 however costs may vary depending on the size and weight of your order. Please check the table above for clarification.
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Payment & Order Summary
Choose to pay via card or PayPal. We accept all major credit cards, including American Express.
What Happens Next?
TRACKING FROM OUR DOOR TO YOURS
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Order Confirmation
Once you have successfully placed your order, you will immediately receive a confirmation email.
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Select Your Time Slot
If your order requires delivery via our in-house delivery team, you will receive another email, this time from Stream (our logistics planning system) asking you to accept or decline a delivery slot. Want to speak to us about your delivery? No problem! Give us a call on 01386 711 512.
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It’s On Its Way!
Once your order is dispatched from our warehouse, you will receive a text confirming it is on its way.
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Out For Delivery
On the morning of your delivery, you will receive a text confirming your order is out for delivery.
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Your Order Arrives Safely
You will receive a final text to confirm your order has successfully been delivered.
SMALL ITEMS
e.g. home accessories & faux flowers
If in stock, our warehouse team will pack and parcel small items and ship them out to you via Parcel Force. Our logistics team will then contact you to let you know that your items have been dispatched.
If out of stock, we will immediately order your items from our supplier*. Once it has arrived at our warehouse, we will ship your items out to you following the same steps as above.
* We expect to receive items from our suppliers within 2 weeks.
LARGE ITEMS
e.g. sofas, tables & mattresses
If in stock, we will contact you to arrange delivery of large items by our in-house delivery team within 2 weeks of placing your order.
If out of stock, we will immediately order your items from our supplier*.Once your items have arrived at our warehouse, our logistics team will be in contact with you to arrange delivery to your home following the same process as above.
*We expect to receive items from our suppliers within 2 weeks.
MADE TO ORDER ITEMS
At Pavilion Broadway, we are proud to offer a wide range of products that are handmade to order with your choice of upholstery, finishes and fittings. For this reason, delivery timeframes for made to order items will vary depending on the supplier. You can view an estimate of the lead time on the product page of your desired made to order item.
Once your item is complete, it will be delivered to our warehouse. Our logistics team will then contact you to arrange delivery to your home at a time to suit you within 2 weeks.
FAQs
We will contact you via email or phone to let you know that your order is on its way!
- Need an item in a hurry? We offer Next Day and Saturday Delivery on in stock small items shippable by Parcel Force.
- NEXT DAY DELIVERY
- Order an item by 1pm to qualify for Next Day Delivery (excludes weekends and bank holidays).
- SATURDAY DELIVERY
- Order an item by 1pm the Friday before to qualify for Saturday Delivery.
Unfortunately, some addresses in Ireland, Scotland and Europe are outside the delivery radius of our in-house delivery team. For this reason, delivery times may vary.
Small items will be posted to you and arrive at your home within 5-10 working days. Larger items will be delivered by a trusted external courier service. For this reason, we are unable to estimate exact delivery timeframes, however the courier team will be able to update you on shipping progress.
Yes. If you have ordered multiple small items – some of which are in stock and others which are out of stock – we can ship these items separately at an additional charge (see Delivery Charges above).
However, if you are willing to wait until all of your items are in stock, we can ship these together at the standard rate. If you don’t require items in a hurry, this is our recommended option as it will use less packaging in line with our environmental ethos!
All UK mainland consignments are fully tracked and a signature is required upon delivery.
Leave us your mobile number at checkout to receive live delivery updates for small items from our courier, Parcel Force. If you would prefer not to leave your mobile number, don’t worry! You can find your tracking number in your dispatched email.
In the unlikely event that your order fails to arrive, please contact us and we will be happy to help you.
Good To Know / Things to Note
In the rare instance that an item is out of stock with both us and our supplier, we may not be able to deliver your item to you within the timeframes estimated above. If this is the case, we will contact you to let you know when the item is estimated to be available. When the item arrives into our warehouse, we will contact you to notify you of dispatch.